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This kind of culture is toxic and some hefty fines are probably not too far away. So how can Toshiba turn its fortunes around and stop any accounting problems from happening again?
Artur Oganov, our consultant, had this to say: 'Your processes can dictate your culture. You should set up and use Key Performance Indicators to work out what is realistic for your employees. These targets must be achievable - there is always room for improvement, of course. But it is very demoralising to employees if they can never achieve their targets. They should feel like they have input into the targets. Your conversations about targets should always go both ways. Japan has a different corporate culture, it's true, but I think they could learn from Western business here.'